The CEO of BCBS of NC, Brad Wilson, apologized for slower customer service this week.
During this health insurance enrollment season they have experienced 400 to 500 more calls than last year and many customer have experienced slower service and incorrect billing.
Wilson says in a statement that ” although less than 1% of our 3.8 million customers in North Carolina have been impacted, ONE is too many.”
Other factors that have contributed to slower service include changing deadlines to the Affordable Care Act and the company’s transition to a new computer service.
Read more at ABC 11.
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