On Tuesday Samsung has officially halted sales of the Galaxy Note 7 smartphone after multiple fires involving new devices that were supposed to be safe replacements for recalled models. The recommendation of South Korean safety officials, who say they suspected a new defect in the replacement phones, caused the suspension of the hazardous smartphone.
Last month, Samsung issued a global recall, blaming a tiny manufacturing error in the battery that it said made the phones prone to catch fire. In a statement issued late Monday evening, Samsung Electronics Inc. urged consumers with original Note 7 devices or replacements they obtained after the recall should turn them off and seek a refund or exchange them for different phones.
The announcement follows several new incidents of overheating last week and deals a further blow to the world’s largest smartphone company. According to Samsung, it would ask all carriers and retailers to stop selling the phones and providing them as replacements for recalled devices.
It said consumers should return their phones to the place where they purchased them. The new reports also raise questions about the cause and extent of the problem.
Samsung has not said which of its two battery suppliers made the faulty batteries in the earlier Note 7s or clarified whose batteries are used in which Note 7 smartphones. The Note 7 is not Samsung’s most popular device; Samsung sells far more units of its Galaxy S7 phones than the more expensive Note 7.
However analysts say the issue could hurt the company’s reputation and overall standing with consumers. The company’s shares fell 6.2 percent by midday Tuesday in Seoul.
Consumers can get more information from Samsung at http://www.samsung.com/us/note7recall/ or by calling (844) 365-6197.
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