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Sales of all hoverboard scooters has been suspended at Crabtree Valley Mall after a Cary family said one of the boards purchased at the mall caught fire as it was charging inside their home.  The hoverboard fire in Cary continues a national trend of the popular holiday gifts igniting.

The Consumer Product Safety Commission is investigating at least 11 other incidents of hoverboard fires across the country, and online retailers such as Amazon and Overstock have pulled the rolling scooters due to their potential hazards.  The mother of the Cary family, who declined to be identified said “It started to smoke and shake, and then truly all of a sudden it ignited in flames. My husband was quick to get a fire extinguisher, and he sprayed it, and then it stopped, but then it comes roaring back, and it popped. It sounds like fireworks, when people say that, they’re telling the truth.”

The family said they were diligent about following the instructions not to charge the hoverboard for more than 2 hours and 15 minutes but the hoverboard still caught fire.  Consumer Reports issued a blistering review, warning shoppers that many hoverboards are off-brand, made in small, unregulated factories in China, and have the potential to overheat and ignite.

The vendor of the hoverboard kiosk at Crabtree Valley Mall, who also declined to be identified, defended the products, saying they’re in use at the mall up to 14 hours a day. He also said he’s never seen a problem or gotten a similar complaint. The kiosk is owned by SimcLLC.

Brian Asbill, a spokesman for the mall said “This vendor has operated at Crabtree Valley Mall for a number of years without any issues. Prior to selling this product, the vendor sought and received assurances from its supplier that the batteries were tested and certified. However, in light of this incident, sales of this product have been suspended.”


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