The pre-paid debit card company that cut off thousands of its customers from their money for more than a week is now saying the problems are mostly fixed and that it would soon offer help to those impacted by the technology malfunction. RushCard, a pre-paid card backed by hip-hop mogul Russell Simmons, said Thursday the “vast majority” of customer problems were resolved.
However there are still a “handful” that are unable to access funds. The company said in a statement that “We are working to contact them individually to assist them with their needs.”
In the same statement, RushCard said they will soon make a “significant announcement” to help customers who took a financial hit. Despite the company’s declaration that the problems have been resolved, several RushCard customers have contacted The Associated Press as late as Thursday afternoon to say they remain without access to funds.
A technology upgrade which began on Oct. 12 caused thousands of RushCards to show a zero balance or become invalid. RushCard customers, mostly those without a bank account, had no access to their paychecks for more than a week.
Some were unable to pay bills on time or buy food and other necessities.
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